FAQs
Below are a list of frequently asked questions – if you can’t find the answer to your question here please contact the IT Service Desk or AskIT.
General FAQs
- FAQ: What is BOpen? Should I use it?
- FAQ: Is it possible to print from the wireless network?
- FAQ: How do I get to my K drive? (or H,I,J,Z etc!)
- FAQ: Can we have a hotspot here?
- FAQ: Can I plug my own laptop computer into a mains power point?
- FAQ: I am concerned about security. Is using a wireless network less secure?
- FAQ: Is there a charge for using the wireless network?
- FAQ: I am using the wired departmental connection in my office, but I still get redirected to the wireless web page
- FAQ: Windows XP keeps trying to connect to the wrong wireless network
- FAQ: Is the wireless a/b/g/n? (802.11a, 802.11b, 802.11g, 802.11n)
- FAQ: Is there any free software available (e.g. Anti-virus)?
- FAQ: I’m organising a conference, does wireless work with several hundred users?
- FAQ: Where can I find the rules and regulations?
- FAQ: How fast is the wireless? Are there any download limits?
- FAQ: What is the JANET Roaming Service (JRS)? Can I use it?
- FAQ: “Wireless VisitorNet” and “VisitorNet Halls” – I’m confused?
- FAQ: How do I find my wireless MAC address?
- FAQ: Is the wireless IPv6 enabled?
- FAQ: “It doesn’t work”
Eduroam FAQs
- FAQ: How do I access eJournals & Bristol resources away from Bristol?
- FAQ: Do I need to add @bris.ac.uk or @bristol.ac.uk after my username? Why?
- FAQ: Updating wireless encryption settings (eduroam visitors)
- FAQ: The wireless setup wizard doesn’t work with my computer
- FAQ: I have Windows XP, how do I make it forget my password?
- FAQ: I get a message: “settings…do not match the requirements of the network”
- FAQ: What should the ‘Domain’ be?
- FAQ: I get a yellow bubble asking for credentials – why?
- FAQ: Do UoB visitor usernames work with eduroam?
- FAQ: Support available when using eduroam at another organisation
- FAQ: How do I remove the wireless settings profile from my iPod Touch / iPhone / iPad?
- FAQ: Why must I refer to my home organisation for eduroam instructions?
- FAQ: My Nokia / Symbian device will not connect
- FAQ: Which UK organisations do eduroam?
- FAQ: Why can’t I connect to Bristol’s VPN from eduroam at Bristol?
