FAQ: Updating wireless encryption settings (eduroam visitors)
If you find you are unable to connect to eduroam it may be because your eduroam connection is set to use a different encryption method. You can check or temporarily change the settings using the following guide (simply change the settings back when returning to your home organisation):
« Windows XP » « Windows Vista and Windows 7 » « Mac OSX »
- Right click on the wireless icon in the taskbar, choose Open network connections
- Right click on your wireless connection icon and choose Properties
- Select the Wireless Networks tab.
- Select eduroam in the list of wireless networks.
- Click Properties
- On the Association tab change the Network Authentication and Data encryption options to the correct setting (Use WPA2 and AES at Bristol and most other organisations. You may need WPA and TKIP at other organisations).
Windows Vista or Windows 7
- Right-click on the network icon in the task bar (bottom right corner of screen)
- Select Manage wireless networks
- Select eduroam
- Right-click on eduroam and choose Properties
- On the Security tab change the Network Authentication and Data encryption options to the correct setting (Use WPA2 and AES at Bristol and most other organisations. You may need WPA and TKIP at other organisations).
Mac OS X
All recent versions of Mac OS will figure out the encryption scheme automatically, although to prompt your computer to do this you may need to click the Airport menu and choose eduroam the first time you try to connect.